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This site is updated and monitored for reported trouble, issue updates, and scheduled maintenance. If you don't see your issue here, please contact us at help@simplephoneco.com or at (844) 4-Simple to open a support request.
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2017

No incidents reported today.

Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017
Completed - The scheduled maintenance has been completed.
Sep 20, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 PDT
Scheduled - Our development team will be conducting a special maintenance this evening to improve even greater realibility. The team expects services to be a 1 to 2 minute moment during the service window where calls attempts may be delayed in connecting. If you experience any trouble after the scheduled maintenance, please contact our awesome support team at 844-4-Simple or help@simplephoneco.com
Sep 19, 15:59 PDT
Sep 19, 2017
Resolved - This incident has been resolved without any further trouble, and we will continue to monitor things closely. If you experience any trouble at all, please contact our friendly team at 844-4-Simple. Happy calling!
Sep 19, 16:00 PDT
Identified - The issue has been identified and we will continue to monitor things closely.
Sep 19, 15:55 PDT
Monitoring - Our development team has identified the source of trouble for an isolated number customers that is now resolved. Our initial review confirms an increase error rate in call processing before 12pm PST. Our dev team identified the source of the trouble, and keeping a close eye on things. We have also scheduled and overnight maintenance tonight at 12am PST to make additional improvements.

If you are experiencing any trouble making or receiving calls - please contact our friendly support team at 844-4-Simple (844-474-6753, option 2) or email us at help@simplephoneco.com.
Sep 19, 13:10 PDT
Investigating - The team has received reports of some customers experiencing trouble making or receiving calls during a small window of time, approximately 11:30am - 11:45am PST. We are looking deeper into this and more updates to follow...

If you are currently having any trouble making or receiving calls, please reach out to us at help@simplephoneco.com or 844-4-Simple (844-474-6753, option 2).
Sep 19, 12:38 PDT
Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017
Completed - The scheduled maintenance has been completed.
Sep 12, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:30 PDT
Scheduled - Our busy teams of developers we'll be conducting a maintenance window to make some changes to how calls route internationally in wake Hurrican Irma. We do not expect or plan for any outbound call trouble during this window, and is just for informational purposes. Of course, if you have any trouble at all, please feel free to contact us at 844-4-Simple or help@simplephoneco.com.
Sep 12, 15:06 PDT
Sep 11, 2017

No incidents reported.